Announcement on the Spring Festival holiday, logistics suspension and post-holiday working hours

Dear customers and partners:

On the occasion of the Spring Festival, we sincerely thank you for your support and trust in our company in the past year. In order to ensure that all employees can enjoy the holiday and ensure the orderly progress of business, the following announcement is made on our Spring Festival holiday, logistics suspension and post-holiday working hours:

1. Spring Festival holiday schedule

According to the national statutory holiday schedule and the actual situation of our company, the specific arrangements for the 2025 Spring Festival holiday are as follows:

• Holiday time: from January 22, 2025 to February 4, 2025, a total of 14 days.

2. Logistics suspension arrangement

Taking into account the particularity of the logistics industry during the Spring Festival, in order to ensure the safety and timely delivery of goods, our logistics department will follow industry practices and arrange suspension in advance. The specific arrangements are as follows:

• Expected suspension time: Starting from around January 20, 2025, logistics in various places will be suspended one after another. The specific suspension time may vary depending on the region and logistics company.

• Shipping suggestions: To ensure that your orders are not affected during the Spring Festival, please be sure to complete the delivery of urgent goods before the suspension of operations.

3. Post-holiday working hours

After the Spring Festival holiday, our company will quickly resume normal work. The specific working hours are as follows:

• Working hours: On February 5, 2025 (the eighth day of the first lunar month), all employees will be on time to start the new year's work.

• Business recovery: From the date of work, our company will fully resume all businesses, including order processing, customer service, etc. If you have any questions or needs, please feel free to contact us.

4. Holiday service guarantee

To ensure that your business is not affected during the Spring Festival, our company will provide the following service guarantees:

• Emergency contact: In order to deal with possible emergencies, our company has established an emergency contact mechanism. In case of emergency, please contact our designated emergency contact as soon as possible.

• Online customer service: Although the online customer service may be adjusted during the Spring Festival, we will still try our best to provide timely and professional online consulting services.

The Spring Festival is one of the most important traditional festivals of the Chinese nation, and it is also a wonderful time for family reunion and sharing family happiness. During this special period, we sincerely thank you for your understanding and support of our company. At the same time, we also look forward to continuing to work with you in the new year to create a better future.

Finally, We wish Chinese people around the world a happy Chinese New Year, good health and all the best!